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Order Queries

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email us at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your exact o

How do I make a claim under warranty?

To claim under warranty, please contact our customer care team at [email protected] with your order details and photographic evidence of the manufacturing fault. It may be necessary to return the case to us for inspection. If the warranty is deem

How do I get my invoice?

To print or download your invoice or order summary from Your Account:Go to Your Orders.Find the order for which you need to print or download your invoice or order summary.Tip: If you can't see the order, select another option from the Orders placed

What should I do if I am experiencing issues completing my order online?

If you're experiencing difficulties completing your order, please reach out to our Customer Care team at [email protected] so that they can look into this further for you.